FRANCIS MARINO

Operations Manager | Logistics Specialist | Virtual Assistant

I am a detail-oriented logistics professional and administrative specialist with a Bachelor’s degree in Management Accounting and over 15 years of experience in high-level operations. I specialize in streamlining supply chains, managing complex database systems (SAP, NetSuite, JDA), and leading cross-functional teams to achieve service excellence. I help businesses organize their backend operations, optimize inventory, and implement Standard Operating Procedures (SOPs) that save time and revenue.

I provide specialized support in three key areas:

A. Operations & Logistics Management

  1. • Supply Chain Coordination: Managing Third-Party Logistics (3PL) providers and ensuring compliance with Service Level Agreements (SLAs).

  2. • Inventory Control: Implementing procedures to minimize stock discrepancies and managing first-mile to last-mile delivery logistics.

  3. • Process Improvement: Analyzing operational data to identify bottlenecks and recommending improvements in routes and scheduling.

B. Technical System Administration

  1. • CRM & ERP Management: Acting as the primary administrator for tools like Salesforce, SAP, JDA, JDE, and NetSuite.

  2. • Data Analysis: Maintaining accurate system configurations, forecasting models to reduce stockouts, and generating reports for executive leadership.

C. Administrative & Financial Support

  1. • Virtual Assistance: Managing complex calendars, handling high-volume email correspondence, and organizing digital workspaces.

  2. • SOP Creation: Developing and implementing Standard Operating Procedures to ensure safety and operational compliance.

  3. • Financial Oversight: Conducting internal audits of financial activities and preparing expense/variance reports (drawing on Management Accounting background).

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